Customer Operations Supervisor (COS) – Playland

Job Summary:

We seek a Customer Operations Supervisor (COS) with prior Playland experience to oversee daily operations, ensure excellent guest service, and maintain safety standards. The ideal candidate will have experience managing amusement park operations, supervising staff, and ensuring a fun and safe environment for guests.

Key Responsibilities: Operations & Guest Experience:

• Supervise daily Playland operations, ensuring smooth rides, games, and food service experiences.
• Monitor guest flow and address any concerns to enhance visitor satisfaction.
• Ensure compliance with safety regulations and operational policies.
• Coordinate with maintenance teams to address ride or attraction issues promptly.

Team Leadership & Training:

• Lead, train, and mentor front-line staff to provide excellent customer service.
• Assign duties, monitor performance, and ensure staff adheres to operational procedures.
• Conduct daily briefings to communicate safety protocols, operational updates, and guest experience expectations.
• Assist in hiring and onboarding new employees.

Safety & Compliance:

• Enforce health and safety policies, including ride restrictions and emergency procedures.
• Conduct safety checks and ensure staff follow industry regulations.
• Handle guest incidents or escalations in a professional and efficient manner.

Sales & Revenue Generation:

• Support ticketing, food, and retail sales operations, ensuring revenue goals are met.
• Promote upselling and special promotions to maximize park profitability.
• Monitor cash handling procedures to maintain financial accuracy.

Qualifications:

• Previous experience in Playland, theme park, or amusement park operations.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle high-pressure situations and make quick decisions.
• Knowledge of safety regulations and amusement park industry standards.
• Flexibility to work weekends, holidays, and peak season shifts.

Preferred Qualifications:

• First Aid/CPR certification is a plus.
• Previous supervisory or team leadership experience in a fast-paced environment.